General Terms and Conditions of ZURICHescape

§1 Applicability to entrepreneurs and definitions of terms

(1) The following terms and conditions apply to all reservations between us and a consumer in the version valid at the time of the reservation.

A consumer is any natural person who enters into a legal transaction for purposes which can be attributed to neither their commercial nor their independent professional activity (§ 13 BGB).

§2 Conclusion of a contract, storage of the contract text

(1) The following provisions regarding the conclusion of the contract apply to reservations via our website

(2) In the case of a reservation, the contract comes with

Winterthur Escape

Obergasse 19

8400 Winterthur


(3) The presentation of the offers on our website does not constitute a legally binding contract offer on our part, but are only a non-binding invitation to the consumer to make reservations. With the reservation of the desired event, the consumer makes a binding offer for him to conclude a purchase contract.

(4) Upon receipt of a reservation on our website, the following rules apply:

The consumer makes a binding contract offer by successfully going through the reservation procedure provided in our reservation system.

The reservation is made through the following steps:

1) Selection of the desired offer

2) Confirm the desired date by selecting it in the calendar

3) Selection of the number of persons and prices

4) Press the button “Book Appointment”

5) Giving all personal data e.g. first name, last name and address.

6) Binding dispatch of the reservation by clicking the button “Reserve now”

After having checked their information, the consumer may return to the website where the consumer’s information is recorded by pressing the “back” button found in the Internet browser that they use and correct input errors prior to the binding submission of the reservation or abort the reservation process by closing the Internet browser.

We confirm the receipt of the reservation directly by an automatically generated e-mail (“reservation confirmation”). With this we accept your offer.

(5) Storage of the contract text for orders on our website: We save the contract text and send you the order information and our terms and conditions by e-mail. You can also view the terms and conditions at any time at

§3 Prices, shipping costs, payment, payment due date

(1) The indicated prices include the statutory sales tax and other price components.

(2) The consumer has the option of paying in cash at the time of the booked event.

§4 Customer’s right to cancellation as a consumer:

Customer’s right to cancellation

Consumers are entitled to a right of withdrawal according to the following conditions, whereby the consumer is any natural person who concludes a legal transaction for purposes which are predominantly neither commercial nor self-employed:



Cancellation right

You have up to 48 hours before the Escape Room or Escape Mission game starts to cancel or change your reservation free of charge and without having to give a specific reason.

Please contact us per email.

If you don’t cancel your reservation and don’t show up, a cancellation fee of 50 CHF will be charged.

To exercise your right of cancellation, you must contact us at

Winterthur Escape

Obergasse 19

8400 Winterthur

by means of a clear statement (for example, a letter sent by post, telephone or e-mail) of your decision to revoke this contract. You can use the attached model withdrawal form, which is not required.

After this deadline, a cancellation fee of CHF 50.00 will be charged.


End of cancellation

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§5 Cancellation form

Sample cancellation form

(If you want to cancel the contract, please fill out this form and send it back.)

At :

Winterthur Escape

Obergasse 19

8400 Winterthur

E-Mail I / we (*) hereby revoke the contract for the reservation of the following event (*) concluded by me / us (*)


Reserved on (*)


Name of the contact person


Address of the contact person


Signature of the contact person (only if notified on paper)







(*) Delete as appropriate.

§6 Warranty

The statutory warranty regulations apply.

§7 Contract language

As contract language German will be available exclusively.

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§8 Customer service

Should the consumer have any questions, queries and complaints, our customer service is available on weekdays from

10:00 am to 20:00 under

Telephone: 043 317 19 19


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Status of the GTC Nov. 2017

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